member center

Frequently Asked Questions

Q: Is the Plate & Vine® program compatible with my operating system?

 

A: Yes, Plate & Vine® is compatible with all operating systems. If accessed from a computer with internet access, all Plate & Vine® features should be fully functional.

 

Q: Exactly how many recipes are available with my membership?

 

A: Plate & Vine® offers over 75 recipes from over 20 top Texas chefs. We focus on quality not quantity, so as you continue your annual membership to Plate & Vine®, you will gain access to more outstanding recipes from well known chefs and restaurants around Texas, as well as any enhancements to the program as they become available.  

 

Q: How is Plate & Vine® different from the hundreds of other computer-based recipe software programs on the market?

 

A: Plate & Vine® focuses on quality and ease of preparation rather than on quantity and universal serving numbers. With Plate & Vine®, you can be sure that the recipe works for one person or an entire dinner party, since the online calculator automatically adapts the ingredients and the generated grocery list to fit whatever number you’re preparing for.

 

Q: So when I alter the number of servings and the ingredients change, what happens to the Plate & Vine® directions?

 

A: All of the recipe directions have been written in a manner that will work for any number of servings. Don’t be discouraged when the directions remain unchanged. For example, if an original recipe calls for ½ teaspoon of salt and in step 3 you need to add ¼ teaspoon of salt, the direction will simply say, “add half of the kosher salt.” Therefore, even when you increase the ingredients, you will still be adding the same proportion of salt.

 

Q: Each recipe in the Plate & Vine® Collection provides a list of necessities to ensure I have all the necessary appliances before cooking. Will this list be altered if I increase or decrease the serving size on the program?

 

A: You’ll need to use your own judgment when you change serving numbers. Chances are if you triple the number of servings, you’re going to need a larger bowl or pan! And vice versa for reducing the serving number.

 

Q: If I get an error message when logging in, what could be the problem?

 

A: Since Plate & Vine® program operates online, you must have a solid, continual Internet connection! A disconnected Internet connection is the most common cause for log-in errors.

 

Q: How will I know when new recipes are added to the collection or if there’s been an upgrade in the program capabilities?

 

A: Unlike many software programs on the market, when you subscribe to Plate & Vine®, you’re not just tapping into a stagnant listing of recipes. With Plate & Vine® you are part of a dynamic resource that is continuously evolving. As a member of our community, you will receive email updates and a notification on your application alerting you to exciting new dishes and functions of Plate & Vine®.

 
Q: Can I use Plate & Vine® on my Mac computer?
 

A: Yes! Plate & Vine® is accessible from any type of computer that can access the internet.

 

Q: What kind of cell phone do I need in order to use the Send to Email/PDA feature?

 

A: Any cell phone that can receive email can receive a grocery list using the Send to PDA/Cell feature. This feature can also be used to send to someone’s email inbox to be printed.

 

Q:  What if some of the Plate & Vine features are not functioning or displaying correctly on my cookbook?

A: We are continuously adding and enhancing Plate & Vine features.  If any of the features are not functioning correctly, first try clearing the cache in your internet browswer. If this does not correct the problem, please submit a contact request and a member of the Plate & Vine Technical Support Team will get back to you as soon as possible.

 

Q: Will Plate & Vine work with my internet browser?

A: Plate & Vine will function successfully on the latest two versions of all browsers.  If you have and older version, some Plate & Vine features may not function properly.  To download an updated version of your browser, see your browser's Help menu.  

 

 

Q: What is the best way to use the Pairing Search Page?

A: The Pairings search feature allows you to perform very general recipe searches by a beverage category, such alcoholic or non-alcoholic, as well as narrower searches by a specific type of beverage.  For example, if you have a bottle of Chardonnay that you would like to drink and need to find a recipe to pair with it, go to the pairings page and click the + box on the Alcoholic category.  This will open all of the alcoholic categories.  You can then click the + box on Wine, then the + box on White Wine, narrowing your search by one level each time.  You will then see the list of all white wine varietals that the cookbook offers.  Select Chardonnay by checking the box to the left and click Search at the bottom of the page.  All recipes that are recommended to pair with Chardonnay will appear in the Search Results on the right side of your screen.   

 

 

Q: How do I change my member login password?

A: Changing your password is really simple!  Click the member center button and login using your existing password. Once you’ve logged into your member center, click on the Change Password link.  Type in your new password two times and click submit to confirm your password change.


Return Home